Privacy Policy

Effective Date: 17 August 2026

Last Updated: 17 August 2026

MamaBella Food Services (“MamaBella”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how MamaBella Food Services collects, uses, discloses, stores and protects personal information when you visit mamabella.com.my (the “Website”), contact us, submit an enquiry, or otherwise interact with us.

By using our Website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect personal information such as:

Name

Company or organisation name

Email address

Telephone or mobile number

Business address

Information submitted through contact or enquiry forms

Product and service enquiries

Any other information you voluntarily provide to us

When you visit our Website, certain technical information may also be collected automatically, including:

IP address

Browser type and version

Device type

Operating system

Pages visited

Date and time of visits

Referring website

General Website usage information

2. How We Use Your Information

MamaBella may use the information collected for purposes including:

Responding to enquiries and requests

Providing information about our products and services

Communicating with customers, suppliers and business partners

Managing business relationships

Processing enquiries submitted through the Website

Improving our Website, products and services

Understanding Website usage and visitor preferences

Maintaining Website security

Preventing misuse or unauthorised activities

Complying with applicable laws, regulations and legal requirements

We will use personal information only for purposes that are reasonably necessary and relevant to our business activities.

3. Disclosure of Personal Information

MamaBella does not sell, rent or trade your personal information.

Where reasonably necessary, we may disclose personal information to:

Our employees and authorised representatives

Service providers who assist us in operating our Website or business

Professional advisers, including legal, accounting and auditing advisers

Relevant business partners where necessary to respond to your enquiry

Government authorities, regulators or law enforcement agencies where required or permitted by law

Other parties where disclosure is necessary to protect our legal rights, property or safety

Where appropriate, we take reasonable steps to ensure that third parties handling personal information provide an appropriate level of protection.

4. Cookies and Website Technologies

Our Website may use cookies and similar technologies to improve Website functionality, understand Website usage and enhance your browsing experience.

Cookies may be used for purposes such as:

Remembering Website preferences

Analysing Website traffic

Improving Website performance

Understanding how visitors interact with our content

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

If MamaBella uses third-party analytics, advertising or tracking services, this Privacy Policy may be updated to identify those services and explain their use of information.

5. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms or other external services.

These third-party websites operate under their own privacy policies and terms of use. MamaBella is not responsible for the privacy practices, content or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

6. Protection of Personal Information

MamaBella takes reasonable measures to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records, or comply with applicable legal and regulatory requirements.

When personal information is no longer required, we may securely delete, destroy or anonymise it where reasonably practicable.

8. Access and Correction

Subject to applicable laws and requirements, you may request access to personal information that MamaBella holds about you or request that inaccurate or incomplete information be corrected.

You may make such a request by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests.

9. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal information, you may withdraw your consent by contacting us.

Please note that withdrawing consent may affect our ability to respond to certain enquiries or provide certain services where the relevant information is necessary for those purposes.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

10. Direct Marketing

Where applicable, MamaBella may use your contact information to provide information about our products, services, business updates or other communications that may be relevant to you.

Where required by applicable law, appropriate consent will be obtained before sending direct marketing communications.

You may request to stop receiving marketing communications at any time by contacting us or following the unsubscribe instructions provided in the relevant communication.

11. Personal Data Protection

MamaBella Food Services is committed to handling personal information in accordance with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010 (Act 709), where applicable.

MamaBella aims to collect, use and process personal information fairly, lawfully and only for purposes relevant to our business activities.

12. Children's Privacy

The Website is primarily intended for businesses, customers, suppliers, business partners and general visitors.

MamaBella does not knowingly collect personal information from children for purposes that are inappropriate or not permitted under applicable laws.

If you believe that a child has provided personal information to us through the Website without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

13. Changes to This Privacy Policy

MamaBella may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, legal requirements or privacy practices.

Any updated version will be published on this page with the revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

MamaBella Food Services

Address:

A-9-1, Melawati Corporate Center,

1, Jalan Bandar Melawati,

Taman Melawati,

53100 Wilayah Persekutuan Kuala Lumpur,

Malaysia

Email: contact@mamabellafoodservices.com

Phone: +6011-2071 1355

Last Updated: 17 August 2026